Front Office Agent/Night Auditor

Balsam, NC

Purpose for the Position:

To maintain a high quality of services offered to guests through management of the functional areas of

reservations, guest registration, telephone services and guest accounting to maintain established operational standards and maximize profits of the hotel.

Job Description

The Front Desk position is a key part of the overall success of the Balsam Mountain Inn. Often, this is the first and last person a guest comes in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate should be able to work well with others, while demonstrating an ability to work unsupervised. We are proud of our strong reputation of great customer service, and this guides us with everything we do.

Duties & Responsibilities:

• Greet guests in a friendly manner and follow check in procedures • Take payments and post accurately to guest accounts • Follow set polices regarding cash handling • Communicate with other departments in a friendly and professional manner • Be aware of local attractions and restaurants and make recommendations to guests • Handle incoming telephone calls and other guest communication in a discreet fashion • Accurately communicate with other shifts regarding issues arising from day to day operations • Other duties as required


• Previous hospitality experience preferred • Experience with Room Master or similar PMS an asset • Diploma in Hospitality or related courses an asset • Strong communication skills in English, both written and verbal essential • Ability to work in a multi-tasking, fast paced environment • Demonstrated strong customer service skills • Ability to work all shifts, including weekends, evenings and holidays

This job involves

§ Close working relationship with all department heads.

§ Demonstrating self-confidence, energy and enthusiasm at all times.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:

§ Long and varied hours are often required

§ Ability to use hands to fingers, handle, feel, talk and hear

§ Frequently stand, walk or sit for extended periods

§ Bending, reaching, stooping or crouching on occasion

§ Light work – Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects.

§ Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Lift, carry, push or pull up to 20 pounds frequently and up to 50 pounds on occasion.

§ Ability to see, hear, speak, read, write and understand English.

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